Refund Policy

We want you to be 100% happy with the items you purchase from LaLa & Boo. 

If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us as easily as possible.

WHAT CAN BE RETURNED? 

Changed your mind? We get it 😉 Don't stress........ All items can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your parcel (21 days for international returns) unless the item/s are faulty. 

*(excluding items marked as Sale items or during special promotion sales).

**All purchases of Christmas tops that are on sale are final and returns are not accepted.

In order to receive an Online Credit Note, your return items need to meet the following conditions: 

  • Received within 14 days of receiving your order (21 days for overseas parcels). 
  • In new and unworn condition with all original swing tags attached.
  • Not a Sale item  (unless the item/s are faulty). 
  • No dirty marks, make-up or fake tan marks.
  • No smell of perfume, deodorant, body odour, cosmetics or washing powder.
    The cost of return shipping is at the customer's expense,  we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment (due to a LaLa & Boo error), we will cover the cost of your return postage. 
    • We will not process returns until your item is physically received by us in our HQ. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us. 

      Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

    In compliance with Australian Consumer Law, LaLa & Boo are not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes payments made with ZipPay.. 

    If there is a minor fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style due, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and is at the discretion of the LaLa & Boo quality control team. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order. If you have used a combination of online credit note and card/PayPal/ZipPay, then your credit note will be re-issued and your payment refunded.

    Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).