Returns Policy

I want you to be 100% happy with the items you purchase from Little Scrubs. Need a different size or changed your mind? I get it 😉 Don't stress........ All items can be returned for an Online Credit Note or direct exchange within 14 days of receiving your parcel.

You will be dealing with a real person, (me,Tori), and I like to think I'm pretty easygoing and reasonable so please don't stress. Drop me a line via email/insta/facebook and I will get on it!  

Email via info@lalaboo.com.au or via any socials messaging feature and let me know you are returning your item. Please include your order number and let me know if you would like an exchange so I can put it aside for you. 

In order to receive an Online Credit Note, your return items need to meet the following conditions: 

  • Received within 14 days of receiving your order.
  • In new and unworn condition with all original swing tags attached.
  • Not a Sale item  (unless the item/s are faulty). 
  • No dirty marks, make-up or fake tan marks.
  • No smell of perfume, deodorant, body odour, cosmetics or washing powder. 

The cost of return shipping is at the customer's expense. If you have received a faulty garment or an incorrect garment (due to a Little Scrubs  error), we will cover the cost of your return postage. Please note:

  • We will not process returns until your item is physically received by us in our HQ. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us. 

    Please also note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

In compliance with Australian Consumer Law, Little Scrubs are not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes payments made with ZipPay, Afterpay & Klarna. We will endeavor to make any exchanges however to ensure you end up with a product you love as much as we do. 

If there is a minor fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style due, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and is at the discretion of the Little Scrubs quality control team. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order. If you have used a combination of online credit note and card/PayPal/ZipPay, then your credit note will be re-issued and your payment refunded.

Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).